Dispute Settlement Procedure
South Rock Energy does not participate in dispute settlement procedure in front of a consumer arbitration board according to §§ 2, 36 VSBG.
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DSGVO | General Data Protection Regulation (English) -GDPR
1.) Information about the collection of personal data and contact details of the person responsible.
1.1 We are pleased that you visit our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is all data that allows you to be personally identified.
1.2 Responsible for the data processing on this website within the meaning of the General Data Protection Regulation (DSGVO) is South Rock Energy Munich, Germany, Tel .: +49 176 26503070, E-Mail: office@south-rock-energy.com. The person responsible for the processing of personal data is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data.
1.3 The responsible person has appointed a data protection officer for this website. He can be reached as follows: E-Mail: office@south-rock-energy.com
1.4 For reasons of security and to protect the transmission of personal data and other confidential content (for example, orders or inquiries to the person responsible), this website uses an SSL or Web site. TLS encryption. You can recognize an encrypted connection by the string "https: //" and the lock icon in your browser bar.
2.) Data collection when visiting our website
In the case of merely informative use of our website, ie if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following information that is technically necessary for us to display the website: • Our visited website • Date and time at the time of access • Amount of data sent in bytes • Source / reference from which you came to the page • Browser used • Operating system used • IP address used (if necessary in anonymized form) The processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website. A transfer or other use of the data does not take place. However, we reserve the right to retrospectively check the server logfiles should concrete evidence point to unlawful use.
3.) Cookies
In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate (third-party cookies) to recognize your browser on your next visit
(persistent cookies). If cookies are set, they collect and process individual user information such as browser and location data as well as IP address values on an individual basis. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. In some cases, cookies are used to simplify the ordering process by storing settings (for example, remembering the contents of a virtual shopping cart for a later visit to the website). Insofar as personal cookies are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b DSGVO either for the execution of the contract or in accordance with Art. 6 para. 1 lit. f DSGVO for safeguarding our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit. We may work with advertising partners to help us make our web site more interesting to you. For this purpose, in this case, when you visit our website, cookies from partner companies are stored on your hard disk (third-party cookies). If we cooperate with aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in the following paragraphs. Please note that you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or can exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links: Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies Firefox: https://support.mozilla.org/en/kb/cookies-allow-and-dispose Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647 Safari: https://support.apple.com/kb/ph21411?locale=en_US Opera: http: //help.opera.com/Windows/10.20/de/cookies.html Please note that if you do not accept cookies, the functionality of our website may be limited.
4.) Contact
When contacting us (for example via contact form or e-mail), personal data is collected. Which data are collected in the case of a contact form can be seen from the respective contact form. These data are stored and used solely for the purpose of answering your request or for establishing contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 para. 1 lit. f DSGVO. If your contact is aimed at concluding a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO. Your data will be deleted after final processing of your request, this is the case if it can be inferred from the circumstances that the matter in question is finally clarified and provided that no statutory storage requirements are in conflict.
5.) Data processing when opening a customer account and for the execution of the contract
According to Art. 6 para. 1 lit. b DSGVO, personal data will continue to be collected and processed when you provide it to us for the purpose of concluding a contract or opening customer account. Which data are collected, can be seen from the respective input forms. A deletion of your customer account is possible at any time and can by a message to the o.g. Address of the person responsible. We save and use the data you have provided for the execution of the contract. After completion of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after expiration of these periods, unless you have expressly consented to a further use of your data or a legally permitted further data use by our side which we will inform you accordingly below
6.) Comment function
As part of the comment function on this website, in addition to your comment, information on the time of writing the commentary and the name of the commentator you have chosen will be saved and published on the website. Furthermore, your IP address will be logged and saved. This storage of the IP address is made for security reasons and in the event that the data subject violates the rights of third parties or posts illegal contents by submitting a comment. We need your e-mail address in order to contact you if a third party objects to your published content as unlawful. The legal basis for the storage of your data is Art. 6 para. 1 lit. b and f DSGVO. We reserve the right to delete comments if they are objected to by third parties as unlawful.
7.) Use of your data for direct mail
7.1 Registration for our e-mail newsletter If you subscribe to our e-mail newsletter, we will send you regular information about our offers. Mandatory information for sending the newsletter is your e-mail address alone. The indication of further possible data is voluntary and will be used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an e-mail newsletter if you have explicitly confirmed to us that you agree to the sending of the newsletter. We will then send you a confirmation e-mail asking you to confirm by clicking on a link that you wish to receive newsletters in the future. By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When registering for the newsletter, we will save your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later date. The data collected by us when registering for the newsletter will be used exclusively for promotional purposes by means of the newsletter. You can cancel the newsletter at any time via the provided link in the newsletter or by sending a message to the person named above. After cancellation, your e-mail address will be deleted immediately in our newsletter distribution, as far as you have not expressly consented to a further use of your data or we reserve the right to further data usage, which is permitted by law and about which we inform you in this statement.
7.2 Sending the e-mail newsletter to existing customers If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to send you regular offers for similar goods or services, such as those already purchased, from our range by e-mail. For this we do not have to obtain separate consent from you in accordance with § 7 Abs. 3 UWG. In this respect, data processing takes place solely on the basis of our legitimate interest in personalized direct mail in accordance with Art. 6 (1) lit. f DSGVO. If you have initially objected to the use of your e-mail address for
this purpose, we will not send you a mail. You are entitled to object to the use of your e-mail address for the purpose described above at any time with effect for the future by a message to the person named in the beginning. For this purpose, you only have to pay delivery costs according to the basic rates. Upon receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.
7.3 - 8 Advertising by post Based on our legitimate interest in personalized direct mail, we reserve the right to choose your first and last name, mailing address and, as far as we have received this additional information from you as part of the contractual relationship, your title, academic degree, year of birth and professional, Branch or business name according to Art. 6 para. 1 lit. f DSGVO to store and use for sending interesting offers and information about our products by mail. You can object to the storage and use of your data for this purpose at any time by a message to the person in charge
8.) Data processing for order processing
8.1 In order to process your order, we cooperate with the following service providers who assist us wholly or partially in the execution of concluded contracts. These personal data will be transmitted to these service providers in accordance with the following information. The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of the contract, insofar as this is necessary for the delivery of the goods. We will pass on your payment details to the commissioned bank as part of the payment process, if this is necessary for the payment process. If payment service providers are used, we will inform you explicitly below. The legal basis for the transfer of the data is Art. 6 para. 1 lit. b DSGVO. 8.2 In order to fulfill our contractual obligations to our customers, we cooperate with external shipping partners. We only give your name and delivery address for the purpose of the delivery of goods Art. 6 para. 1 lit. b DSGVO to a shipping partner chosen by us. In addition, if you agree, the following data may be transmitted to these carriers and suppliers for the purpose of announcing the ordered goods: e-mail address and telephone number. The processing of the data is based on the legal basis of Art. 6 (1) a. DSGVO. 8.3 Transfer of personal data to shipping service providers - DHL If the goods are delivered by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Strasse 20, 53113 Bonn), we will provide your e-mail address in accordance with Art. 6 para. 1 lit. a DSGVO before delivery of the goods for the purpose of coordinating a delivery date or delivery notification to DHL, if you have given your explicit consent in the ordering process. Otherwise, we will provide for the purpose of service in accordance with Art. 6 para. 1 lit. b DSGVO only the name of the recipient and the delivery address to DHL. Passing on is only to the extent necessary for the delivery of goods. In this case, a prior agreement of the delivery date with DHL or the delivery announcement is not possible. The consent can be withdrawn at any time with effect for the future against the person named above or against the transport service provider DHL. 8.3 Use of payment service providers (payment service providers) - Paypal For payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal, we will transfer your payment
data to Paypal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"). The disclosure is made in accordance with Art. 6 para. 1 lit. b DSGVO and only insofar as this is necessary for the payment process. PayPal reserves itself for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment" via PayPal the execution of a credit check. If necessary, your payment data will be processed in accordance with Art. 6 para. 1 lit. f DSGVO on the basis of the legitimate interest of PayPal in the determination of their solvency to credit bureaus passed. The result of the credit check on the statistical probability of default is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit information can contain probability values (so-called score values). Insofar as score values are included in the results of the credit rating, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, but is not limited to, address data. For further data protection information, among other things to the used credit reference agencies, please refer to the privacy policy of PayPal: https://www.paypal.com/de/webapps/mpp/ua/privacy-full You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may continue to be entitled to process your personal data, if this is necessary for the contractual payment.
9.) Contact the evaluation reminder
Own evaluation reminder (no shipping through a customer rating system) We use your e-mail address as a one-off reminder to submit an evaluation of your order for the rating system we use, provided that you give us your express consent in accordance with Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time by sending a message to the controller.
10.) Use of Social Media: Videos
Using Youtube videos This site uses Youtube Embedding feature to display and play videos from "Youtube", which is owned by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Here, the extended privacy mode is used, which according to the provider information storage of user information only when playing the / the video in motion. When the playback of embedded Youtube videos starts, the provider "Youtube" uses cookies to collect information about user behavior. According to "Youtube" hints, these are used, among other things, to capture video statistics, improve user-friendliness and prevent abusive practices. If you're logged in to Google, your data will be assigned directly to your account when you click a video. If you do not wish to associate with your profile on YouTube, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them.
research and / or tailor-made design of its website. You have a right to object to the creation of these User Profiles, and you must be directed to YouTube to use them. Regardless of any playback of the embedded video, every time you visit this website, it will connect to the Google Network "DoubleClick", which may trigger further data processing without our having any influence.
US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.
11.) Online Marketing
Use of Google AdWords Conversion Tracking This website uses the Google AdWords online advertising program and, as part of Google AdWords, Google LLC conversion tracking, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising materials (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting to you and to achieve a fair calculation of advertising costs. The conversion tracking cookie is set when a user clicks on a Google-served AdWords ad. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can block this usage by disabling the Google Conversion Tracking cookie through its Internet browser under User Preferences. You will not be included in the conversion tracking statistics. We use Google Adwords based on our legitimate interest in a targeted advertising gem. Art. 6 para. 1 lit. f DSGVO. US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU. For more information about Google's privacy policy, visit the following Internet address: https://www.google.com/intl/en/policies/privacy You can permanently deactivate cookie cookies by blocking them by setting your browser software accordingly or by downloading and installing the browser plug-in available under the following link: http://www.google.com/settings/ads/plugin?hl=de Please note that certain functions of this website may not be used or may only be of limited use if you have deactivated the use of cookies.
12.) Web analysis services
Google AdWords Remarketing Our website uses the features of Google AdWords Remarketing to advertise this site on Google's search results, as well as third party websites. Provider is the Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing is based on our legitimate interest in optimally marketing our website in accordance with Art.6 para. 1 lit. f DSGVO.Any further processing willonlytake place if you have agreed with Google that your Internet andAppBrowsing historywill be linked to your Google Account by Google and informationfrom your Google Account will be used to personalize your ads onthe web consider. In this case,whenyou log in toGoogle during the page visitofour website, Google uses your datawithGoogle Analytics datato create and define audience lists for cross-device remarketing.Todo this ,Google will temporarilyassociateyour personal information with Google Analytics data to create audiences.You can permanently disable the setting ofcookie cookies by downloading and installing thebrowser plug-in available at the following link:https://www.google.com/settings/ads/onweb/Alternatively,youcanvisittheDigital AdvertisingAllianceat www.aboutads.info to find out about setting cookies andhow tomake settings. Finally, you can set your browser sothat you are informed about the setting of cookies and individually decideon their acceptance orexcludethe acceptanceof cookies for specific casesor in general. Failureto accept cookiesmaylimit the functionalityof our website.US-based Google LLC is certified under the USPrivacyShield, which ensures compliance withthe levelof data protection in the EU.Further information and the privacy policy regarding advertising and Google can be viewed here: http://www.google.com/policies/technologies/ads/
13.)Tools and Miscellaneous
13.1)Google Terms of UseGoogle's Terms of Use canbe viewed athttp://www.google.com/intl/en/policies/terms/regional.html, and the additional GoogleMaps Termsof Service canbe found athttps://www.google.com/intl/de_US/help/terms_maps.html
For details on privacy related to theuse of Google Maps,please visitthe Google PrivacyPolicy:http://www.google.com/intl/en/policies/privacy/
14.)Rights oft he person concerned
14.1The applicable data protection law grants you comprehensive data protection rights(information and intervention rights)to the person responsible with regardtothe processingof your personal data, about which we inform you below:
Right to information in accordance with Art. 15 GDPR: In particular, you havethe right toobtain information aboutthe personal data processed by us, the processing purposes, thecategoriesof personal data processed,the recipientsor categoriesof recipients to whomyour data wasor is disclosed planned storage periodor the criteria for determining the storage period, the rightof rectification, deletion, limitationof processing,objection to theprocessing, complaint toa supervisory authority, the originofyour data,if they werenotcollected by us,the existenceof automated decision-making, including profilingand, whereappropriate,meaningful information about the logic involved and the scopeandintended impact ofsuch processing,as well asyour right to be informed, which guarantees under Art.46GDPR at Weiterleituyour data to thirdcountries;
Right tocorrection according to Art.16 GDPR: You have the right to immediate correction
of incorrect data concerning you and / or completion of your incomplete data stored by us; • Right to cancellation pursuant to Art. 17 GDPR: You have the right to demand the deletion of your personal data if the requirements of Art. 17 (1) GDPR are met. However, that right does not apply, in particular, where the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the pursuit, exercise or defense of rights; • Right to restriction of processing according to Art. 18 GDPR: You have the right to demand the restriction of the processing of your personal data as long as the correctness of your data, which you deny, is checked, if you refuse deletion of your data due to inadmissible data processing and instead require the restriction of the processing of your data, if you need your data for the assertion, exercise or defense of legal rights, after we no longer need this data after purpose or if you objected for reasons of your special situation, as yet as it is not certain, whether our legitimate reasons prevail; • Right to be informed in accordance with Art. 19 GDPR: If you have asserted the right of rectification, deletion or limitation of the processing to the person responsible, he / she is obliged to rectify or delete the data to all recipients to whom the personal data relating to you have been disclosed or limitation of processing, unless proving to be impossible or disproportionate. You have the right to be informed about these recipients. • Data transferability according to Art. 20 DSGVO: You have the right to receive your personal data provided to us in a structured, common and machine-readable format or to request transmission to another person responsible, insofar as this is technically feasible ; • Right of revocation of granted consent pursuant to Art. 7 (3) GDPR: You have the right to revoke your consent to the processing of data once at any time with effect for the future. In the case of withdrawal, we will delete the data concerned immediately, as far as further processing can not be based on a legal basis for consentless processing. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation; • Right to complain under Art. 77 GDPR: If you believe that the processing of personal data concerning you is contrary to the GDPR, you have the right to complain to a supervisory authority, in particular in any other administrative or judicial remedy the Member State of your whereabouts, your place of work or the place of the alleged infringement
14.2) Right of objection
If we process your personal data as part of a balance of interests due to our predominant legitimate interest, you have the right at any time, for reasons that arise from your particular situation to object to this processing opposition with effect for the future. If you exercise your right of objection, we will stop the processing of the data concerned. However, further processing is reserved if we can demonstrate compelling legitimate reasons for processing that outweigh your interests, fundamental rights and fundamental freedoms, or if the processing serves the assertion, exercise or defense of legal claims. If your personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising. You can exercise the contradiction as described above. If you exercise your right of objection, we will stop the processing of the data concerned for direct marketing purposes.
15.) Duration of storage of personal data
The duration of the storage of personal data is based on the respective legal retention period (eg commercial and tax retention periods). After the deadline, the corresponding data are routinely deleted, if they are no longer required to fulfill the contract or to initiate a contract and / or on our part no legitimate interest in the re-storage persists.
Disclaimer
1. Liability for content
We make every effort to keep the information on our website www.south-rock-energy.com current but accept no liability whatsoever for the content provided. Pursuant to §7 par. 1 of TMG (German Tele-Media Act), the law limits our responsibility as a service provider to our own content on these Web pages.
According to §§8 to 10 of TMG, we are not obligated to monitor third party information provided or stored on our website. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation.
Liability for Links. Our site contains links to third-party Web sites. We have no influence whatsoever on the information on these Web sites and accept no guaranty for its correctness. The content of such third-party sites is the responsibility of the respective owners/providers.
At the time third-party Web sites were linked to ours, we found NO GROUNDS WHATSOEVER of any likely contravention of the law. We shall promptly delete a link upon becoming aware that it violates the law.
2. Copyrights
The content and works provided on these Web pages are governed by the copyright laws of Germany. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator.
3. Data Protection
Please be aware that there are inherent security risks in transmitting data, such as e-mails, via the Internet, because it is impossible to safeguard completely against unauthorized access by third parties. Nevertheless, we shall safeguard your data, subject to this limitation. In particular, personal information will be transmitted via the Internet only if it does not infringe upon third-party rights, unless the respective party has given its prior consent in view of such security risks. Accordingly, as the Website provider, we shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part. We oppose the use of any available contact information by a third party for sending unsolicited advertisements. As the Website provider, we reserve the express right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.